FAQS

Choose your favorite style, select your size and color, and add it to your cart. At checkout, enter your shipping details and select an available payment method.

Please double-check your size, color and delivery address before completing your purchase.

Made-to-order items are produced or printed after you place your order, rather than shipped from ready-made stock. These items need production time before dispatch.

Check the product description for details about the item you are ordering.

The payment methods available for your order are shown at checkout. Available options may vary by location, currency and device.

Email support@shopzuy.com as soon as possible with your order number and the change you need.

Changes and cancellations depend on the status of your order. Once production or shipping has started, we may be unable to make changes.

Check your spam or junk folder and make sure you entered the correct email address at checkout.

If you still cannot find it, email support@shopzuy.com with the name and email address used for your purchase. Please do not send your full card details.

Enter your delivery address at checkout to see whether shipping is available for your location and the items in your cart.

Delivery time includes order processing or production, followed by shipping. Made-to-order items need time to be produced before they can be dispatched.

Check the product page and any delivery estimates shown at checkout. Transit times may vary by destination, carrier, holidays and customs processing.

Shipping charges are displayed at checkout before you pay. If a free-shipping offer applies, check its stated conditions and the shipping total at checkout.

When tracking is available, you can find the tracking link in your shipping confirmation email. Tracking updates may take a little time to appear after the shipping label is created.

If you need help locating your shipment, contact support@shopzuy.com with your order number.

Your order may arrive in separate packages if items are produced or dispatched separately. Check your shipment emails for the items and tracking details associated with each package.

International orders may be subject to customs duties or import taxes. Whether these charges apply depends on your destination and how the order is shipped.

Review any tax and duty information shown at checkout. If you are unsure what is included, contact us before placing your order.

Return and exchange eligibility depends on the item, its condition and our Return & Refund Policy. Made-to-order or personalized products may have different conditions from other items.

Before sending anything back, email support@shopzuy.com with your order number and the reason for your request. We will confirm the applicable next steps.

Contact us as soon as possible. If production has not started, we may be able to help update your order.

If the item has already been produced or delivered, please check our Return & Refund Policy for the conditions that apply to your purchase.

Email support@shopzuy.com promptly with your order number, a description of the issue and clear photos of the item.

Include photos of the packaging and product label where relevant. Keep the item and packaging while we review the issue and help you with the next steps.

Check the delivery address on your order, nearby safe places, your building reception and anyone who may have accepted the package for you.

Ask the carrier for delivery details. If you still cannot locate it, contact support@shopzuy.com with your order number and tracking information.

Use the size chart for the specific product you are buying. Compare your measurements with the chart and check whether it lists body measurements or garment measurements.

Fit can vary between styles. If you are between sizes, email us with the product name and your measurements before ordering.

Check the product description for fabric composition, fit and any available garment measurements. Please contact us before ordering if a detail you need is missing.

Follow the care label on your garment and any instructions on its product page. Washing and drying requirements can vary by fabric and print.

For printed items, avoid ironing directly over the design. Follow the stated temperature and drying instructions to help preserve the garment and print.

Colors may look slightly different depending on your screen settings and lighting. Printed colors and placement can also vary slightly during production.

If the item you receive appears substantially different from what you ordered, contact us with photos so we can review it.