Shipping Policy

Last updated: October 6, 2026

Thank you for shopping with ZUY.

This Shipping Policy applies to orders placed through www.zuyshop.com and shipped to eligible addresses within the United States.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and U.S. holidays.

Orders placed after our daily processing cutoff may begin processing on the next business day.

During product launches, promotions, holidays, or other peak periods, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

ZUY currently ships to eligible addresses within the United States, excluding:

• Alaska

• Hawaii

• P.O. Boxes

• APO/FPO addresses

At this time, we do not offer shipping to these locations.

If an address is not eligible for delivery, we may contact you before processing the order.

Free Shipping

Free standard shipping is available on all eligible orders.

There is no minimum purchase requirement to qualify for free standard shipping.

Free shipping applies to eligible delivery addresses within the United States, excluding Alaska and Hawaii, as well as P.O. Box and APO/FPO addresses.

Delivery Estimates

Standard U.S. delivery is generally estimated at 5–10 business days after shipment.

Delivery estimates are provided for planning purposes only and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our reasonable control.

The estimated delivery time does not include the order-processing period.

Order Tracking

When your order ships, we will send a shipment confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to begin showing movement after the carrier receives the package.

If tracking information has not updated after this period, please allow additional time for the carrier's system to update.

Address Changes

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, contact support@zuyshop.com as soon as possible.

We will make reasonable efforts to assist with address changes before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

ZUY is not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address provided by the customer.

Delays, Lost Packages, and Delivery Issues

Shipping delays may occur because of carrier disruptions, severe weather, natural disasters, public emergencies, holidays, or other circumstances outside our reasonable control.

If tracking shows no movement for 7 business days, or if your package is marked as delivered but you cannot locate it, please contact support@zuyshop.com and provide your order number.

We may ask you to confirm your shipping address and assist with reasonable carrier-tracing procedures.

Please do not discard the shipping packaging until any delivery issue has been resolved.

Split Shipments

Items from the same order may occasionally be shipped separately.

If your order is split into multiple shipments, you may receive separate shipment confirmation emails and tracking numbers.

You will not be charged additional shipping solely because an order is shipped in multiple packages.

Incorrect or Damaged Deliveries

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging

• A photo of the shipping label

Please do not return the item before receiving return instructions from ZUY.

Contact Us

If you have questions about shipping or delivery, please contact:

ZUY
Xiamen Ximengtong Technology Co., Ltd.
Email: support@zuyshop.com
Phone: +86 177 5879 6595
Support Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. PT
Business Address: Room 517, No. 31 Pingshan Nanli, Haicang District, Xiamen City, Fujian Province, China