Terms of service
Terms of Service
Last updated: October 6, 2026
Welcome to ZUY.
These Terms of Service (“Terms”) govern your access to and use of www.zuyshop.com and your purchase of products from ZUY.
The website is operated by Xiamen Ximengtong Technology Co., Ltd., doing business as ZUY.
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms and any policies incorporated into these Terms, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Accessibility Statement.
If you do not agree with these Terms, please do not use our website.
Eligibility
You must be legally capable of entering into a binding contract under the laws applicable to you in order to place an order through our website.
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for the accuracy of the information associated with your account.
Guest checkout may also be available.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, materials, and other product information displayed on our website are accurate.
However:
-
Colors may appear differently depending on your screen, device, lighting, or display settings.
-
Garment measurements may vary slightly due to manufacturing processes.
-
Product availability may change without notice.
-
Product availability is not guaranteed until an order has been accepted and processed.
Where product information contains a material error, we may contact you to correct the information before fulfilling your order.
Orders
When you place an order through our website, you are submitting an offer to purchase the selected products.
ZUY may accept or decline an order where permitted by applicable law.
We may reject or cancel an order for reasons including:
-
Product unavailability
-
Payment failure
-
Suspected fraud or unauthorized activity
-
Pricing or product-listing errors
-
Shipping restrictions
-
Incorrect customer information
-
Violation of these Terms
If we cancel an order after payment has been captured, we will issue a refund for the canceled amount to the original payment method, subject to applicable law.
Prices, Taxes, and Promotions
Prices on our website are displayed in U.S. dollars (USD) unless otherwise stated.
Applicable taxes will be displayed at checkout where required.
ZUY provides free standard shipping on all eligible orders shipped to eligible destinations.
We make reasonable efforts to display accurate pricing and product information.
If a material pricing or listing error occurs, we may contact you before fulfillment to offer cancellation and a full refund or, where permitted by law, the option to proceed at the correct price.
We will not substitute a higher price after you complete checkout without your agreement.
Promotional Codes
Promotional codes are subject to the specific terms presented with the promotion.
These terms may include:
-
Promotion dates
-
Eligible products
-
Minimum purchase requirements
-
Usage limits
-
Customer eligibility
-
Other restrictions
Unless otherwise stated:
-
Promotional codes cannot be combined.
-
Promotional codes cannot be applied retroactively to completed orders.
-
Promotional codes cannot be exchanged for cash.
-
Promotional codes cannot be used to purchase gift cards.
Payment
Payment information is processed through secure third-party payment providers.
By submitting an order, you authorize ZUY and the applicable payment provider to charge the total amount shown at checkout, including applicable taxes.
ZUY generally does not receive or store your complete payment card number outside the systems of our payment providers.
Shipping
Our Shipping Policy is incorporated into these Terms.
ZUY currently offers free standard shipping to eligible addresses within the United States, excluding Alaska, Hawaii, P.O. Boxes, and APO/FPO addresses.
Please review our Shipping Policy for information about processing times, delivery estimates, tracking, delivery issues, and eligible destinations.
Returns and Exchanges
Our Return & Refund Policy is incorporated into these Terms.
ZUY offers free returns and free exchanges within 30 days of delivery for eligible items.
Please review our Return & Refund Policy for information about return eligibility, exchange requirements, refunds, damaged items, and return procedures.
Acceptable Use
You may use our website only for lawful purposes.
You agree not to:
-
Violate applicable laws or regulations
-
Interfere with the operation or security of the website
-
Introduce malicious code, viruses, or harmful technology
-
Attempt to gain unauthorized access to systems or accounts
-
Conduct fraudulent transactions
-
Impersonate another person or entity
-
Scrape or collect website content in violation of applicable law or our technical restrictions
-
Misuse our intellectual property
-
Use the website in a manner that could damage, disable, overburden, or impair our services
We reserve the right to restrict or terminate access to the website where permitted by law if we reasonably believe these Terms have been violated.
Intellectual Property
The ZUY name, logo, website design, text, graphics, photographs, product images, videos, and other website content are owned by or licensed to ZUY and may be protected by applicable intellectual-property laws.
Except as expressly permitted by ZUY, you may not reproduce, distribute, modify, publicly display, create derivative works from, sell, or otherwise exploit our website content or intellectual property.
Your use of the website does not grant you ownership of any ZUY intellectual property.
Third-Party Services
Our website may contain links to or integrations with third-party services.
Third-party services may include payment providers, shipping providers, analytics platforms, advertising platforms, social-media services, review services, and other ecommerce tools.
Those services may have their own terms and privacy policies.
ZUY is not responsible for third-party websites, services, content, or practices except to the extent required by applicable law.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and its services are provided on an “as is” and “as available” basis.
Except for warranties that cannot legally be excluded, ZUY makes no warranties beyond those expressly stated in these Terms or required by applicable law.
Nothing in these Terms is intended to exclude or limit any consumer warranty or right that cannot legally be excluded or limited.
Limitation of Liability
To the fullest extent permitted by applicable law, ZUY will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website or products purchased through the website.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
Governing Law and Disputes
These Terms are governed by the laws of [TO BE CONFIRMED], without regard to conflict-of-law principles, except where mandatory consumer-protection law provides otherwise.
Before initiating a formal legal claim, we encourage you to contact:
so that we can attempt to resolve the issue informally.
The applicable court or forum, arbitration provisions, venue, and any class-action provisions should be completed after legal review and confirmation of the applicable jurisdiction.
Changes to These Terms
We may update these Terms from time to time.
When changes are made, we will post the revised Terms on this page and update the Last updated date.
Your continued use of the website after the revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
Contact Us
If you have questions about these Terms, please contact:
ZUY
Xiamen Ximengtong Technology Co., Ltd.
Email: support@zuyshop.com
Phone: +86 177 5879 6595
Business Address: Room 517, No. 31 Pingshan Nanli, Haicang District, Xiamen City, Fujian Province, China